Our complaints process
We take any complaints about our service seriously. Any complaint will be deal with according to our complaints process.
Download our complaints leaflet to find out more about our complaints process.
Download Complaints leaflet (99KB, pdf)
Download Customer Complaint Policy Statement (64KB, pdf)
Anti social behaviour
If you are a permanent rented housing tenant and need to report an incident of anti social behaviour, contact your housing officer.
Leaseholders should contact their Property Management Officer and refer to our guide for leaseholders on anti social behaviour.
Home ownership complaints
If you live in a building that isn't managed by Notting Hill and you want to make a complaint about the service provided by your freeholder or managing agent, contact your Notting Hill Housing property management officer will be able to help you.
Learning from complaints
When we receive complaints, as well as fixing what went wrong, we try to understand what the complaints are telling us and how we can improve our services in the future.
Download Complaints performance Apr-Dec 2010 (29KB, pdf)
Get Involved
Help us to improve our services. We offer a range of different ways for residents to get involved in influencing the way we run our services and measuring how well we are doing. Contact our Resident Involvement Team on 020 8357 5010 or residentinvolvementteam@nhhg.org.uk for more information.
More information
For more information about out complaints process, contact our us on 020 8357 5000 or complaints@nhhg.org.uk.
