Annual Standards Report for Residents 2010/2011
20 September 2011
Annual Standards Report 2010 to 2011
Notting Hill Housing's Annual Standards Reports for Residents are now available to download.
The reports tell you how we performed against the standards set by the Tenant Services Authority over the last financial year.
Download 2010-2011 Permanent Rented Housing and Pathways - Annual Standards Report for Residents (5.94MB, pdf)
Download 2010-11 Shared ownership and intermediate market rent - Annual Standards Report for Residents (4.60MB, pdf)
Local offers
Included in the reports is information about our local offers.
During 2010/2011 we developed and implemented our local offers across Notting Hill Housing in the form of our new Altogether Better way of working. This new way of working allows residents to shape the individual service they receive.
In permanent rented housing the new service has been rolled out across all residents. In leasehold we have completed our review and will implement the new service in the coming year.
We hope our new way of working will increase customer satisfaction and provide better value for money.
Working with residents
Eleven Notting Hill residents, a mixture of permanent rented housing residents and leaseholders, formed the Annual Report Working Group.
The Group was involved in all aspects of the reports – from what to include, and how best to present information, to the layout and design.
Some of the things the Group influenced include: more information on satisfaction results, clarification of how the local offers will be delivered, how progress will be monitored and information about Affordable Rent.
The Group said
we highlighted where we thought Notting Hill Housing needed to make improvements and the final reports reflect our views and experiences."
Win £40 of shopping vouchers
We'd like to know what you think of the 2010/2011 reports. You can do this by filling in our short survey or get in touch using the details below.
Everyone who completes the survey and fills in their contact details by 25 November 2011 will be entered into a prize draw to win £40 worth of shopping vouchers.
The closing date for the survey is 30 April 2012.
More information
For more information on the annual standards reports contact us on 020 8357 4402 or email emanero@nhhg.org.uk.
Categories: Lettings, Our business, Customers
Tagged: Leasehold, Permanent rented housing, Performance, Shared ownership, Supported resident, Tenant Services Authority, New build property, Altogether Better, Notting Hill Pathways, Annual Standards Report, Get involved
