Service standards
As a Notting Hill Housing customer we want to provide you with the best possible service.
Customer access strategy
Our customer access strategy sets out our current approach and our plans for improving access to our services.
Download Customer access strategy 2010-11 (145KB, pdf)
We also have an annex for each customer group that looks at the specific needs and current approach for our residents.
Download Home Options annex customer access strategy 2010-11 (52KB, pdf)
Download Home ownership annex customer access strategy 2010-11 (53KB, pdf)
Download Pathways annex customer access strategy 2010-11 (58KB, pdf)
Service standards booklet
This booklet tells you what to expect from us in terms of customer care, maintenance, management and dealing with anti social behaviour.
We don't believe in standing still, so each year we'll review the standards, set ourselves new targets and feedback how we're progressing.
Download 2011-12 Permanent rented housing, home ownership and Home Options service standards (335KB, pdf)
Download 2011-12 Pathways service standards (335KB, pdf)
Download 2010-11 Permanent rented housing service standards (395KB, pdf)
Download 2010-11 Pathways service standards (396KB, pdf)
Download 2010-11 Home Options service standards (403KB, pdf)
View our service standards results.
More information
For more information on our service standards contact your housing or support officer.
