Service standards results
We measure how we're performing against our service standards regularly.
These reports are available as Adobe PDF files. In order to view and print these files you need to download and install the free Adobe Reader.
2011/12
Download Home Options service standards performance data for October 2011 to December 2011 (39KB, pdf)
Download NHHO service standards performance data for October 2011 to December 2011 (40KB, pdf)
Download Permanent rented housing service standards performance data for October 2011 to December 2011 (39KB, pdf)
Download Pathways service standards performance data for October 2011 to December 2011 (40KB, pdf)
Download Home Options service standards performance data for July 2011 to September 2011 (38KB, pdf)
Download NHHO service standards performance data for July 2011 to September 2011 (39KB, pdf)
Download Permanent rented housing service standards performance data for July 2011 to September 2011 (39KB, pdf)
Download Pathways service standards performance data for July 2011 to September 2011 (40KB, pdf)
Download Home Options service standards performance data for April 2011 to June 2011 (39KB, pdf)
Download NHHO service standards performance data for April 2011 to June 2011 (39KB, pdf)
Download Permanent rented housing service standards performance data for April 2011 to June 2011 (39KB, pdf)
Download Pathways service standards performance data for April 2011 to June 2011 (40KB, pdf)
2010/11
Download Permanent rented housing service standards performance data for April 2010 to March 2011 (65KB, pdf)
Download Home Options service standards performance data for April 2010 to March 2011 (59KB, pdf)
Download Pathways service standards performance data for April 2010 to March 2011 (62KB, pdf)
Download Permanent rented housing service standards performance data for April 2010 to December 2010 (60KB, pdf)
Download Complaints performance Apr-Dec 2010 (29KB, pdf)
Download Home Options service standards performance data for April 2010 to December 2010 (69KB, pdf)
Download Pathways service standards performance data for April 2010 to December 2010 (67KB, pdf)
Download Permanent rented housing service standards performance data for July 2010 to September 2010 (19KB, pdf)
2009/10
Download Home Options service standards performance data for April 2009 to March 2010 (19KB, pdf)
Download Permanent rented housing and Home Support service standards performance data for April 2009 to March 2010 (128KB, pdf)
2008/09
Download Permanent rented housing service standards performance data for April 2008 to March 2009 (56KB, pdf)
Download 2008-09 Rents compared (82KB, pdf)
More information
For more information on our service standards or to give us your feedback on how well we are doing against the service standards, contact your housing or support officer.
