Our performance

As a Notting Hill Housing customer we want to provide you with the best possible service. We measure how we're performing against our service standards regularly.

Performance data is also published in our corporate publications.

Service standards booklet

This booklet tells you what to expect from us when it comes to repairs, customer service and more.

We don't believe in standing still, so each year we'll review the standards, set ourselves new targets and feedback how we're progressing.

Download Service Standards for all our tenancy types: 2013-14 (8.45 kB PDF)

Quartlerly reports

These reports are available as Adobe PDF files. In order to view and print these files you need to download and install the free Adobe Reader.

Quarter 4 (January - March 2014)

Download PRH performance: Q4 2014 (18.99 kB PDF)

Download Homeowners performance: Q4 2014 (19.79 kB PDF)

Download Home Options performance: Q4 2014 (19.06 kB PDF)

Download Pathways performance: Q4 2014 (20.48 kB PDF)

Quarter 3 (October-December 2013)

Download PRH performance: Q3 2013 (22.37 kB PDF)

Download Homeowners performance: Q3 2013 (22.23 kB PDF)

Download Home Options performance: Q3 2013 (21.89 kB PDF)

Download Pathways performance: Q3 2013 (23.28 kB PDF)

Quarter 2 (July-September 2013)

Download PRH performance: Q2 2013 (19.60 kB PDF)

Download Homeowners performance: Q2 2013 (19.87 kB PDF)

Download Home Options performance: Q2 2013 (19.02 kB PDF)

Download Pathways performance: Q2 2013 (19.90 kB PDF)

Quarter 1 (April - June 2013)

Download PRH performance: Q1 2013 (20.13 kB PDF)

Download Homeowners performance: Q1 2013 (19.39 kB PDF)

Download Home Options performance: Q1 2013 (19.32 kB PDF)

Download Pathways performance: Q1 2013 (20.17 kB PDF)

Value for money and transparency

We aim to achieve value for money and to be transparent in how we operate.

Achieving value for money is core to delivering our corporate strategy and the way we will do it is outlined in our Value for Money strategy 2014.

Download Value For Money Strategy 2014 (164.28 kB PDF)

As well as publishing our financial statements and annual standards reports, we also complete and publish annual value for money self-assessments alongside quarterly breakdowns of expenditure within all HCA-funded projects. Furthermore, we publish our quarterly expenditure across our top 50 suppliers.

Download Value for Money Self-Assessment 2014 (36.38 kB PDF)

Download HCA Affordable Housing Programmes Expenditure: July to September 2014 (69.39 kB PDF)

Download Top 50 supplier spend: July to September 2014 (67.26 kB PDF)