Our performance

As a Notting Hill Housing customer we want to provide you with the best possible service. We measure how we're performing against our service standards regularly.

Performance data is also published in our corporate publications.

Service standards booklet

This booklet tells you what to expect from us when it comes to repairs, customer service and more.

We don't believe in standing still, so each year we'll review the standards, set ourselves new targets and feedback how we're progressing.

Download Service Standards for all our tenancy types: 2013-14 (8.45 kB PDF)




Quarterly reports

These reports are available as Adobe PDF files. In order to view and print these files you need to download and install the free Adobe Reader.

Quarter 4 (January - March 2014)

Download PRH performance: Q4 2014 (18.99 kB PDF)

Download Homeowners performance: Q4 2014 (19.79 kB PDF)

Download Home Options performance: Q4 2014 (19.06 kB PDF)

Download Pathways performance: Q4 2014 (20.48 kB PDF)

Quarter 3 (October-December 2013)

Download PRH performance: Q3 2013 (22.37 kB PDF)

Download Homeowners performance: Q3 2013 (22.23 kB PDF)

Download Home Options performance: Q3 2013 (21.89 kB PDF)

Download Pathways performance: Q3 2013 (23.28 kB PDF)

Quarter 2 (July-September 2013)

Download PRH performance: Q2 2013 (19.60 kB PDF)

Download Homeowners performance: Q2 2013 (19.87 kB PDF)

Download Home Options performance: Q2 2013 (19.02 kB PDF)

Download Pathways performance: Q2 2013 (19.90 kB PDF)

Quarter 1 (April - June 2013)

Download PRH performance: Q1 2013 (20.13 kB PDF)

Download Homeowners performance: Q1 2013 (19.39 kB PDF)

Download Home Options performance: Q1 2013 (19.32 kB PDF)

Download Pathways performance: Q1 2013 (20.17 kB PDF)