Our performance

As a Notting Hill Housing customer we want to provide you with the best possible service. We measure how we're performing against our service standards regularly.

Performance data is also published in our corporate publications.

Permanent rented housing performance


Homeowner services performance


Temporary housing services performance


Supported housing services performance


If you have would like to see our performance in previous quarters, please email business-improvements@nhhg.org.uk

Value for money and transparency

We aim to achieve value for money and to be transparent in how we operate.

Achieving value for money is core to delivering our corporate strategy and the way we will do it is outlined in our Value for Money strategy 2014.

Download Value for Money Self Assessment 2014-15 (80.87 kB PDF)

Download Value For Money Strategy 2014 (164.28 kB PDF)

As well as publishing our financial statements and annual standards reports, we also complete and publish annual value for money self-assessments alongside quarterly breakdowns of expenditure within all HCA-funded projects. Furthermore, we publish our quarterly expenditure across our top 50 suppliers.

Download Value for Money Self-Assessment 2014 (36.38 kB PDF)

Download HCA Affordable Housing Programme Expenditure October to December 2014 (49.28 kB PDF)

Download Top 50 supplier spend October to December 2014 (68.00 kB PDF)