Our vision and values

We were formed 50 years ago to meet the capital's unique housing challenges, and we are still providing low cost homes for those who need them most.

That's our purpose, it's why Notting Hill Housing exists, and the positive impact that good quality housing has on people's lives is what motivates us.

Our corporate strategy

Our 2015-20 strategy was launched in July 2015.

“Our mission remains the same as it has always been: to provide good quality homes for those who could not otherwise afford them. But we face unprecedented challenges over the next five years as policy, the economy, population demands, the housing market and residents’ needs and expectations all change. Our new strategy outlines how we will stay true to our core purpose at the same time as addressing these challenges.” - NHH Chief Executive Kate Davies

Our five-year strategy was developed following extensive consultation and work with our board, wider governance community and our staff, and identifies five priorities:

  1. Our residents and their homes
  2. Providing more new homes
  3. Our people and our work
  4. Closer partnerships
  5. Our financial strength

Download NHH Corporate strategy 2015-20 (1.10 MB PDF)

Leading the way

Our vision is to be London's leading housing organisation, with residents who love where they live and staff who love where they work and the jobs they do.

Simply being 'good' is not good enough for us. We aspire to lead the way for affordable housing, and our innovative approach to service delivery is a step in the right direction.

Motivated by a social purpose

We are a large and well established social enterprise. Our social purpose is to provide affordable housing for Londoners. We think that giving someone a home is a great thing to do.

We're also a savvy business that strives to make a profit by being more efficient, so we can reinvest this money back into our business. We spend our surplus on building more homes to meet housing need and help more Londoners.

At Notting Hill Housing we expect high standards of ourselves and those we do business with and subscribe to the National Housing Federation Code of Governance and have a clear bribery policy in place.

Download NHH Compliance with the Bribery Act 2010, April 2012 (86.59 kB PDF)

We value individuality

We see our residents, customers and our staff as individuals. Despite our size, the service we offer is flexible, local, and personal, and we are proud of that. We take the time to get to know each of our residents, and understand their priorities for their home. Then, we spend our time and energy on doing the things that matter to them.

Involvement and influence

It's very important to us that our customers and our staff get involved and help shape what we do and how we do it. We believe that this helps us to understand what is most important to our customers and deliver better services.