Mystery shopping
We use mystery shopping to assess how well we are doing against our service standards.
We have a number of residents who volunteer to act as mystery shoppers and inspectors for us. With their help we are able to monitor and improve our service standards.
If you want to become a mystery shopper we will:
- Train you in how to mystery shop and give you a pack of scenarios to use
- Provide a support and a point of contact during the shop
- Provide you with skills you can add to your CV.
Register your interest
We keep a database of residents who get involved in mystery shopping and help us improve our service. If you join our database, we will invite you to get involved in a way that suits you.
How to get involved
There are a number of ways to get involved. Some take just five minutes of your time and some could take several days over the course of a year.
Our How to get involved? leaflet has more information about our other resident involvement activities.
Downloads
Download How to get involved leaflet (1.36MB, pdf)
You may also be interested in downloading our Resident Involvement Impact Assessment and past issues of our Community Centre magazine.
More information
For more information on becoming a mystery shopper or to join our database of residents contact the Resident Involvement Team on 020 8357 5010 or residentinvolvementteam@nhhg.org.uk.
