Safety in the home

Locks

We provide at least a night latch for the door of tenants' homes. You may want to fit more locks on doors and windows for extra security.

If you lose your door keys or get locked out of your home, you must arrange for someone to get in and change the lock. If you have any difficulties, we may be able to arrange for a locksmith to do the work for you but we will charge you the full cost.

If you share a front door with other tenants, it is against fire regulations to fit certain types of locks. You must always consult us before changing a lock or fitting a new lock on a shared front door.

Check who is visiting

To stay safe in your home, you must check the identity of all callers before you let them in.

Our staff carry identity cards with photographs that they should show you, as should representatives from other organisations such as gas and electricity companies and the local council. We also tell our contractors to carry identity cards that they should show you.

If you are suspicious of any person who calls at your home, do not let them in and call the police or the organisation that they claim to represent.

Security advice

If you want advice on what else you can do to protect your home, contact the Crime Prevention Officer at your local police station. Your housing or leasehold officer may also be able to tell you about other help that is available.

More information

For more information on locks and security, contact your housing or leasehold officer.