Contact us

Our Commercial Services Team provides a range of service to leaseholders. Here is a list of useful contacts.

Property Management Officer

Your Property Management Officer manages day-to-day affairs for your building or estate. They are also responsible for setting service charge estimates, issuing you will payment demands and taking payments.

They can assist you with enquiries ranging from rent, service charge arrears, repairs and estate services. They are also trained to provide you with advice and guidance on your lease.

If you do not know who your Property Management Officer is, or do not have their contact details, you can find out by calling 020 8357 4444.

Resident Involvement Team

The Commercial Services Resident Involvement Team is committed to working with leaseholders to find out what is important to you and make positive changes to the service we provide.

There are many ways for leaseholders to get involved, including joining the Home Owner Action Group. To find out more, contact the Resident Involvement Team on 020 8357 5343 or leaseholdresidents@nhhg.org.uk.

Legal Administration Team

Our Legal Administration Team can provide you with advice on:

  • extending your lease
  • amending the named parties on your lease (e.g. if you marry or divorce)
  • updating your correspondence address details
  • the process for carrying out a loft conversion.

You can contact the legal administrator on 020 8357 5162 or legaladmin@nhhg.org.uk.

Buying shares in your home

If you are interested in buying more shares in your home (known as 'staircasing') read your step-by-step guide to buying your new home.

For further advice on buying shares in your home, contact our Sales Team on 020 8357 4764 or sales@nhhg.org.uk

Resales

For guidance on how to sell your shared ownership property see Selling your home. To speak to someone about selling your property, contact our Resales Team on 020 8357 4764 or sales@nhhg.org.uk.

Complaints

Formal complaints can be made to your Property Management Officer. Find out more information about our complaints process.

Insurance claims

Notting Hill Housing provides buildings insurance for buildings that we own. If we own your building, you will receive a copy of the insurance policy cover each year.

If you would like a copy of the full policy, contact your Property Management Officer. Your Property Management Officer can also offer advice if you need to make a buildings insurance claim.