Reporting anti-social behaviour

If you would like more information about any of this, please speak to your Property Management Officer. If you do not know who your Property Management Officer is, or do not have their contact details, you can find out instantly by typing your postcode into the simple form on the Property Management Officer finder page.

On a Section 106 development your home will be managed by another organisation. However, your first point of contact should still be your Property Management Officer, who will liaise with the Managing Agent for your development.

Your Property Management Officer will take full details and record a written record of the complaint. They will contact you within:

• 24 hours / 1 working day of receiving a report by phone in respect of anti-social behaviour
• 5 days for written or email reports of anti-social behaviour

Please note that all urgent anti-social behaviour reports should be made by phone. Any correspondence should be clearly titled if it refers to anti-social behaviour to facilitate a priority response.

What will happen next?

The Property Management Officer will contact you and record full details of your complaint. You may be asked to put the report into writing if it is felt this will be beneficial.

The Property Management Officer will then investigate the circumstances, which is likely to involve contacting those responsible for the behaviour. They may speak to other witnesses and - where applicable, to the appointed Managing Agent for the development.

The officer will complete the investigation and speak to you again within two weeks. They will discuss with you what action can be taken to prevent the anti-social behaviour. Firstly, we will try to resolve the problem mutually as this is invariably the quickest and most permanent way of resolving initial complaints. We can put you in touch with independent mediators who are trained and skilled in helping and supporting neighbours to reach a solution which is acceptable to both parties.

If this is unsuccessful and the nuisance continues, or if the behaviour is threatening from the start your Property Management Officer will discuss and draw up an action plan for resolving the problem. They will explain to you the various remedies now available to deal with anti-social behaviour and agree with you which can be used for your case. You may be asked to collect further evidence of incidents, for instance keeping a diary of events.

The officer will remain in contact with you, carrying out and monitoring the agreed action and providing a monthly update on progress. The officer will continue to work with you, reviewing and revising the action plan as necessary.

Whilst we hope that in most cases preventative action will be effective in stopping the anti-social behaviour, we will use enforcement action when required. This does, however, depend on us gathering sufficient evidence to support our case in court. We rely on complainants and other witnesses working with us to do this, and this may include appearing as witnesses in court hearings. An indemnification of the costs in relation to a court action may be necessary before Notting Hill Housing is able to elevate a case to court action.

If at any time we are unable to take further action, for instance where there is insufficient evidence to support this, we will close the case and write to you confirming our reasons.