Repair responsibilities

Leaseholder

As a leaseholder you are responsible for any repairs inside your property whether it is a flat or a house, even if you only own a percentage of the equity in your home. This can include items such as:

• boilers
• cookers and other 'white goods'
• floor coverings
• plumbing and electrics
• pipes, cables and other services that are exclusive to your property
• the roof, outside walls, windows and fences if you live in a house.

You will need to arrange for a contractor to carry out any repairs that you are responsible for.

Notting Hill Housing is unable to recommend contactors to you. The Rated People website has details of local tradespeople along with reviews of their performance.

Please note: Notting Hill is not responsible if you suffer damage to your property as a result of a leak from another leaseholder's flat.

Freeholder

A building's freeholder or their managing agent is responsible for any repairs to the communal area or the structure of the building.

If you live in a flat, you will pay a service charge to the freeholder that will cover the cost of undertaking repairs to the communal areas of your building or estate.

If you live in a house, your lease will usually state that you are responsible for the external structure of the house and you may not be required to pay a service charge.

More information

If you would like more information about any of this, please speak to your Property Management Officer. If you do not know who your Property Management Officer is, or do not have their contact details, you can find out instantly by typing your postcode into the simple form on the Property Management Officer finder page.