Our repair targets

We classify repairs as emergency, urgent or less urgent and complete them within specific timeframes.

Emergency repairs

We aim to carry out emergency repairs within 24 hours. Our first priority is to make the problem safe and it may take longer to complete the repair. Emergency repairs include:

  • major water leaks
  • total loss of electricity
  • gas leaks that are not covered by the gas company
  • major structural problems
  • a total loss of heating in winter for elderly people and households with children under five years old
  • security following a break-in
  • health and safety repairs.

Urgent repairs

We aim to complete urgent repairs within seven days. Examples of urgent repairs are:

  • repairs to heating and hot water
  • repairs to plumbing and drainage
  • carpentry repairs
  • minor leaks
  • electrical repairs.

Less urgent repairs

We aim to complete less urgent repairs within four weeks. Examples of less urgent repairs are:

  • guttering repairs
  • wall and fence repairs
  • minor internal and external faults.

More information

For more information about our repair targets for permanent rented housing, contact your Housing Officer.