Service standards
We aim to achieve high standards throughout our permanent rented housing service.
The permanent rented housing service standards and targets for 2011-12 tells you what to expect from us in terms of customer care, maintenance and repairs, estate services, resident involvement and dealing with anti-social behaviour.
Download 2011-12 Permanent rented housing, home ownership and Home Options service standards (335KB, pdf)
We don't believe in standing still, so each year we'll review the standards, set ourselves new targets and feedback how we're progressing.
Our performance
We regularly measure how we're performing against our service standards. You can download our annual performance reports here:
Download Permanent rented housing service standards performance data for October 2011 to December 2011 (39KB, pdf)
Download Permanent rented housing service standards performance data for July 2011 to September 2011 (39KB, pdf)
Download Permanent rented housing service standards performance data for April 2011 to June 2011 (39KB, pdf)
Download Permanent rented housing service standards performance data for April 2010 to March 2011 (65KB, pdf)
Download Permanent rented housing service standards performance data for April 2010 to December 2010 (60KB, pdf)
Download Permanent rented housing service standards performance data for July 2010 to September 2010 (19KB, pdf)
Download Permanent rented housing and Home Support service standards performance data for April 2009 to March 2010 (128KB, pdf)
More information
For more information on our service standards, contact our Service Improvement Team.
