Customer guide
Our guides for settled accomodation (sometimes called direct lettings) tenants provide information and advice on your tenancy and the services we provide.
Our settled accommodation service is managed by our Home Options team. Our Home Options customer guide includes information on your setlled accommodation tenancy and lease, your home and your rights:
Download Home Options customer guide (1.87MB, pdf)
An older version of this guide is also available in Arabic, Bengali and Somalian. We will publish updated versions here as soon as they are available:
Download Home Options customer guide Arabic (216KB, pdf)
Download Home Options customer guide Bengali (257KB, pdf)
Download Home Options customer guide Somalian (121KB, pdf)
Guide to your new home
A short guide to common household problems provides basic advice about maintenance issues such as condensation, bleeding radiators and dealing with blockages:
Download Short guide to common household problems (480KB, pdf)
Disclaimer
These guides are for information and guidance only. They do not form part of any tenancy agreement that you or a representative have signed.
More information
For more information about settled accommodation tenancies contact our Customer Services team on 020 8357 4501 or homeoptionsrepairs@nhhg.org.uk.
