Gas safety

By law, we are required to check the gas boilers, cookers and appliances of our direct lettings tenants every year.

These gas safety checks are free for tenants in settled accommodation.

Servicing and safety certificates

If you are in direct lettings and have a gas boiler, cooker or appliances, you must allow us access into your home to carry out a free gas safety check as part of your tenancy agreement.

Because gas safety certificates (also known as CP12 certificates) are only valid for 12 months you will need to allow us to access your property for the gas safety check at least one month before your current certificate expires.

Booking a gas safety check

A couple of months before your current gas safety certificate runs out our gas contractor will send you a letter with an appointment time and date. If you need to change this appointment, you must contact the contractor to arrange a convenient time.

If you are a tenant and would like to arrange a free gas safety check, call us on 020 8357 4573. Gas safety checks are also free for temporary housing tenants.

Gas safety check contractors

The gas safety check will be carried out by a gas contractor on behalf of Notting Hill Housing. The name and contact details of the gas contractor will be given to you when an appointment is made.

What to do if your gas is turned off

If you are a new tenant you should contact your energy supplier to turn your gas on. If you are unsure who your supplier is you should contact the gas utility provider line on 0870 608 1524 and they will tell you who your gas supplier is.

If you are an existing tenant and your gas is turned off you should contact your existing supplier to find out why your gas has been turned off. If they can't help then you should contact us on 020 8357 4501.

More information

For more information about gas safety contact our Gas Safety team on 020 8357 4573 or homeoptionsgassafety@nhhg.org.uk. Read more about gas leaks and carbon monoxide.