Service standards
We aim to achieve high standards throughout our settled accommodation service.
As a Notting Hill Housing customer we want to provide you with the best possible service.
Our settled accommodation service is managed by our Home Options team.
The Home Options service standards and targets for 2011-12 tells you what to expect from us in terms of customer care, maintenance, management and dealing with anti-social behaviour:
Download 2011-12 Permanent rented housing, home ownership and Home Options service standards (335KB, pdf)
We don't believe in standing still, so each year we'll review the standards, set ourselves new targets and feedback how we're progressing.
Our performance
We regularly measure how we're performing against our service standards. You can download our performance reports here:
Download Home Options service standards performance data for October 2011 to December 2011 (39KB, pdf)
Download Home Options service standards performance data for July 2011 to September 2011 (38KB, pdf)
Download Home Options service standards performance data for April 2011 to June 2011 (39KB, pdf)
Download Home Options service standards performance data for April 2010 to March 2011 (59KB, pdf)
Download Home Options service standards performance data for April 2010 to December 2010 (69KB, pdf)
Download Home Options service standards performance data for April 2009 to March 2010 (19KB, pdf)
Information for temporary housing tenants
More information
For more information on settled accommodation service standards contact our Customer Services Team on 020 8357 4501 or homeoptionsrepairs@nhhg.org.uk.
